WhatsApp integration
Bring requests into a shared workflow with conversation classification and customer/lead records.
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Project Nexus
WhatsApp Operating System for Service Businesses
Turn conversations into business.
Customer request
Conversation history stays with the job.
Business actions
- Lead / JobBoiler repair request
- QuoteCollect details for an estimate
- BookingConfirm availability for Tuesday
- Follow-upReminder → completion → payment link
Problem
Many service businesses run sales and operations through WhatsApp. Customer requests, pricing, scheduling, follow-ups and status updates remain trapped inside conversations and depend on manual work.
The product
Nexus turns messaging conversations into structured business actions. It connects a customer request to a lead or job, the information needed for a quote, an appointment and the follow-up that closes the loop.
Who it is for
- Small and medium service businesses
- Appointment-based teams
- Local professional services
- Businesses that sell and coordinate work through WhatsApp
From first message to completed work
Conversation→Lead
→Quote→
Booking→Follow-up
→Payment / Completion
Potential capabilities
Quotes and appointments
Collect missing information, prepare or request a quote and schedule the appointment.
Reminders and follow-ups
Keep customers informed before the visit, after the work and when a payment link is needed.
Task tracking
Use business rules to keep the next action visible, with customer history attached to each job.
AI-assisted replies
Help draft replies and gather details while keeping human takeover available throughout the conversation.
Simple analytics
Understand inquiry, quote and booking activity without introducing a large, complex sales system.
One conversation, a clear next step
A boiler repair inquiry could become a job record, a request for missing details and a quote to approve. Once availability is confirmed, the business can book the visit, send a reminder and follow up after completion.
Designed around the conversation
The defining interface is conversation → business action. Nexus keeps the customer history and the next task close to the messages, so a small team can coordinate work without maintaining a giant CRM.
Business model
Nexus is exploring a future SaaS subscription per business or location. The current focus is validating the core messaging-driven workflow across service businesses before narrowing to particular verticals.
Status
Prototype. Nexus is validating messaging-driven workflows for service businesses.